in their last few days, an exit interview is a conversation between
you and the person who is leaving which allows you to obtain valuable
information from them which will help you keep staff in the future.
Some of the questions you may consider asking
1. What are your reasons for leaving?
2. With hindsight, what could we have done differently
to have retained you?
3. How long have you been thinking about leaving?
4. What was the catalyst that triggered you
5. If you were in my shoes, what 3 changes would
you make here?
6. Who do they know that would be suited to
this role? (you may not want to take someone they recommend, but
who better to know the best person for the job?)
Remember that they are actually helping you
here by sharing what could be valuable information. So be positive,
dont take criticisms personally.
There may be things you do not agree with
but dont be defensive. Be dignified and thank them for their
If you do this consistently with every person
that leaves youll get a clearer picture of what motivates
your staff and what you could do to improve employee satisfaction
(and therefore retention).
Ensure that you conduct an exit interview consistently
with every leaver regardless of whether they are going to a
competitor, moving out of town, taking a career break or even retiring.
Theyll all have something valuable to tell you.
This information is priceless. You may
not be able to use it to keep the person who is leaving, but you
can certainly use it to prevent others leaving and so save yourself
a lot of time, money and effort in recruiting and training replacements.
© 2006 Authentic Resourcing All Rights Reserved.
ABOUT THE AUTHOR: Sital Ruparelia, "The Recruitment
& Retention Specialist works with small businesses that
struggle with recruitment and retention issues and helps them implement
strategies proven to Find and Keep the Right People consistently.
Sital writes a FREE newsletter twice a month with insider tips on
how to Find And Keep The Right People. To sign up now, visit http://www.authenticresourcing.com.
Trial an Australian-built
online exit interview tool:
PeoplePulse is an Australian built online feedback
and survey tool used extensively by Australian and New Zealand based
organisations to conduct online exit interviews. The tool can also
be used by HR to conduct cost effective staff climate surveys, training
needs analysis surveys, and 'new starter' feedback surveys to name
a few popular uses.
complete the form below to arrange your FREE custom-branded
exit interview demonstration and a PeoplePulse pricing and
the form below, a PeoplePulse representative will contact
you to discuss your needs and current situation. From there
we will set up your demo and arrange a suitable time to show
the system to you:
Please be assured that your correspondence
with us is confidential. We will not divulge email addresses or
any other details you provide to outside sources.
above demonstration request form was powered by PeoplePulse.